From UK 01223 446 920
From abroad + 44 1223 446 920
Monday – Friday 8.30am – 5.30pm
Saturday – 9am -5pm
Closed Bank Holidays
Write to Us
OK to Travel Limited
16-20 Regent Street
Please provide name/contact number/any reference when contacting us.
Policy Terms and Conditions
Policies bought on or after 1st December
For emergency medical assistance whilst abroad please call +44 (0) 203 829 6745
Your right to complain:
It is our aim to give a high standard of service and to meet any claims covered by these policies honestly, fairly and promptly. There are, however, times when misunderstandings occur by both sides. If YOU do not feel that the matter has been dealt with to YOUR satisfaction or YOU have some new evidence which WE have not seen, please contact US in writing, explaining why YOU do not think our decision is correct.
Ask the Financial Ombudsman Service (FOS) to review YOUR case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.
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