From UK 01223 446 920
From abroad + 44 1223 446 920
Monday – Friday 9.00am – 2.00pm
Closed Bank Holidays
Due to the current circumstances regarding COVID-19 we have taken the decision to reduce our opening hours for the call centre to 9am to 2pm Monday - Friday until further notice. Our aim is to prioritise the safety of our colleagues, whilst also providing an accessible and efficient service to our customers. Our services will remain online via email 9am to 5pm
Write to Us
OK to Travel Limited
58 Market Square
Please provide name/contact number/any reference when contacting us.
Policy Terms and Conditions
Policies bought on or after 1st December
For emergency medical assistance whilst abroad please call +44 (0) 203 829 6684
Your right to complain:
It is our aim to give a high standard of service and to meet any claims covered by these policies honestly, fairly and promptly. There are, however, times when misunderstandings occur by both sides. If YOU do not feel that the matter has been dealt with to YOUR satisfaction or YOU have some new evidence which WE have not seen, please contact US in writing, explaining why YOU do not think our decision is correct.
If YOUR query is regarding the selling of YOUR policy: Fred Chate on 01480 220 673 or write to: OK To Travel Limited. 58 Market Square, St Neots, Cambridgeshire. PE19 2AA.
If you have any cause of complaint about our use of your personal data, please contact us using the methods listed at the top of this page and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office. Via Telephone: 0303 123 1113 or via Online Form: https://ico.org.uk/concerns/
If YOUR query is regarding policy cover, claims service or the emergency assistance service please contact Customer Services Manager, Travel Claims Facilities, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. Telephone 0203 829 6604.
Ask the Financial Ombudsman Service (FOS) to review YOUR case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.
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