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Help Centre

Find out more about OK To Travel, our contact details, cover benefits and policy documents

Help Centre


Use the options below to navigate our help centre. You'll find details of our company, service, insurer, cover benefits and policy documents. Be sure to keep an eye on our blog posts for the latest travel news.


About Us


Learn more about OK To Travel, our service and insurer

Contact Us


Contact customer service, medical assistance and claims



Frequently asked questions from OK To Travel clients

Policy Wording


View our policy wording for full cover details



Full benefits across all four cover levels and optional extras

Our travel insurance products


Choose from four levels of cover and only pay for the cover you really need. All cover benefits are per person insured on the policy and subject to the applicable policy excess.



We have four levels of cover which can provide up to:

£5,000 Cancellation


Cancellation cover up to £5,000 per insured to recoup costs of unused travel and accommodation.

£10M Medical Expenses


Cover up to £10,000,000 per insured if you require emergency medical treatment or repatriation.

£3,000 Baggage


Cover if your personal possessions are lost, stolen or damaged up to £3,000. 

COVID-19 Cover


A range of COVID-19 specific cover benefits including cancellation, denied boarding and medical expenses abroad.

£500 Missed Departure


Cover for travel and accommodation expenses required to reach your booked destination if you miss your departure.

£50 Policy Excess


Policy excess as low as £50 on our Premier Plus level of cover.

Travel insurance frequently asked questions

Who is eligible to purchase cover with OK To Travel?

Our policies are only available to permanent UK residents who are registered with a GP in the UK. Cover is not available to residents of the Channel Islands or IOM. You must be fit to travel at the time of purchasing insurance cover.

Do you have any age limits?
How will I receive my policy documents?