Help Centre

Find out more about OK To Travel, our contact details, cover benefits and policy documents

Help Centre

Use the options below to navigate our help centre. You'll find details of our company, service, insurer, cover benefits and policy documents. Be sure to keep an eye on our blog posts for the latest travel news.

About Us

Learn more about OK To Travel, our service and insurer

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Contact Us

Contact customer service, medical assistance and claims

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FAQs

Frequently asked questions from OK To Travel clients

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Policy Wording

View our policy wording for full cover details

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Benefits

Full benefits across all four cover levels and optional extras

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Our travel insurance products

Choose from four levels of cover and only pay for the cover you really need. All cover benefits are per person insured on the policy and subject to the applicable policy excess.

We have four levels of cover which can provide up to:

£5,000 Cancellation

Cancellation cover up to £5,000 per insured to recoup costs of unused travel and accommodation.

£10M Medical Expenses

Cover up to £10,000,000 per insured if you require emergency medical treatment or repatriation.

£3,000 Baggage

Cover if your personal possessions are lost, stolen or damaged up to £3,000.

COVID-19 Cover

A range of COVID-19 specific cover benefits including cancellation, denied boarding and medical expenses abroad.

£500 Missed Departure

Cover for travel and accommodation expenses required to reach your booked destination if you miss your departure.

£50 Policy Excess

Policy excess as low as £50 on our Premier Plus level of cover.

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Travel insurance frequently asked questions

Who is eligible to purchase cover with OK To Travel?

Our policies are only available to permanent UK residents who are registered with a GP in the UK. Cover is not available to residents of the Channel Islands or IOM. You must be fit to travel at the time of purchasing insurance cover.

Do you have any age limits?

We do not have any age restrictions for single trips up to 92 days or on annual multi-trip policies. For single trips lasting more than 92 days we have an age limit of 75 with an upper duration limit of 184 days. (Children under the age of 18 must be insured with an adult).

How will I receive my policy documents?

If you buy your policy online, your documents will be available immediately to download, save and print. We will also send a copy to the email address you provided. If you buy your policy over the telephone, we will ask for an email address or give you the option to receive your documents in the post. If you have any problems retrieving your documents, please call us.