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Frequently asked questions from OK To Travel customers

Who is eligible to purchase cover with OK To Travel?

Am I covered if I travel against FCDO advice?

How do I contact medical assistance?

Do you cover cruises?

Which geographical area do I need cover for?

Who underwrites your travel insurance policies?

Do you have any age limits?

When should I start my policy?

How do I retrieve my quote?

Can you cover non-UK residents?

How can I pay for my travel insurance?

Can you insure a child under 18 on their own policy?

If I pay online are my details safe?

Can I cancel the policy after I've paid for it?

How will I receive my policy documents?

Am I covered for winter sports on the policy?

Do you cover sports and activities?

What cover is available for cancellation?

Do you need to know the names of my medication?

How do I renew my annual insurance?

How do I change an existing policy?

Can I travel separately on an annual multi-trip policy?

What is the maximum trip length?

Can you cover mental health conditions?

I'm taking medication that controls my condition so I no longer have any symptoms. Do I need to declare this?

I already have a policy but I've just been diagnosed with a new medical condition, do I have to tell you?

I am currently receiving treatment, will you cover me?

My symptoms have not been diagnosed yet, can you cover me?

What if my medication is lost or stolen?

How much excess do I have to pay?

Can I extend my cover if I decide to stay longer?

What can I do with my policy if I am no longer travelling?