FAQs

Please visit Contact Us or view your policy wording to find the contact details applicable to your cover.

Our policies cover cruises as standard. If you require additional cruise cover benefits such as cabin confinement and missed port departure, you'll need to add the cruise extension during the quote journey. This optional cover is available on annual multi-trip policies or single trips up to 31 days in duration. 

You can select the area of cover that is most appropriate for your travel plans. Cover will not apply if you travel outside the area that you have chosen. We have six options available for single trip policies and European, Rest of the World and Worldwide annual multi-trip policies as defined below.

Annual Multi-Trip Geographical Areas:

Europe excluding Egypt and Israel

European countries including Albania, Algeria, Andorra, Austria, Azerbaijan, Azores, Belgium, Bosnia-Herzegovina, Bulgaria, Corfu, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, EIRE (Republic of Ireland), Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Holland (Netherlands), Hungary, Iceland, Italy, KOS (Greek Island), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Morocco, Norway, Poland, Portugal, Rhodes, Romania, San Marino, Sardinia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Canaries, Tunisia, Turkey, United Kingdom, Vatican City but excluding Egypt and Israel

Worldwide excluding USA, Canada and Caribbean

Worldwide destinations including those defined as Europe but excluding USA, Canada and Caribbean

Worldwide

All European and Worldwide destinations including USA, Canada and Caribbean

Single Trip Geographical Areas:

Area 1 - UK including Channel Islands

Defined as the United Kingdom of Great Britain and Northern Ireland, the Scilly Isles, the Isle of Man and the Channel Islands

Area 2 – Europe excluding Egypt, Israel, Spain, The Canaries, Turkey, Cyprus and Malta

All countries listed in Area 1 together with Albania, Algeria, Andorra, Austria, Azerbaijan, Azores, Belgium, Bosnia-Herzegovina, Bulgaria, Corfu, Corsica, Crete, Croatia, Czech Republic, Denmark, EIRE (Republic of Ireland), Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Holland (Netherlands), Hungary, Iceland, Italy, KOS (Greek Island), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Moldova, Monaco, Montenegro, Morocco, Norway, Poland, Portugal, Rhodes, Romania, San Marino, Sardinia, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Tunisia, Vatican City but excluding Egypt, Israel, Spain, The Canaries, Turkey, Cyprus and Malta

Area 3 – Europe excluding Egypt and Israel

All countries listed in Area 1 and 2 together with Spain, Spanish Islands, The Canaries, Turkey, Cyprus and Malta

Area 4 – Worldwide excluding Singapore, China, Hong Kong, Mexico, USA, Canada and Caribbean

All countries listed in Area 1, 2 and 3 together with any worldwide destination excluding Singapore, China, Hong Kong, Mexico, USA, Canada and Caribbean

Area 5 – Worldwide excluding USA, Canada and Caribbean

Worldwide destinations including Singapore, China, Hong Kong and Mexico but excluding USA, Canada and Caribbean

Area 6 – Worldwide

All worldwide destinations

TBC

We do not have any age restrictions for single trips up to 92 days or on annual multi-trip policies. For single trips lasting more than 92 days we have an age limit of 75 with an upper duration limit of 184 days. (Children under the age of 18 must be insured with an adult).

We cover you from the time you start your trip right up until the day you return back to the UK, (except for cancellation cover which starts when you buy the policy and ends when you start your trip).

If you get a quote online, simply revisit our website and click the 'Retrieve' quote tab on our home page. Enter your email address and quote reference number. If you get a quote over the telephone, you will be given a unique reference number which you can quote when calling us back.

We can only provide cover to permanent UK residents. You must be living in the UK, registered with a GP and have access to healthcare under the NHS. If you're unsure about your eligibility, please contact us to dicuss your requirements.

If you test positive for COVID-19 whilst travelling and require emergency or necessary medical treatment, this will be covered by your OK To Travel insurance policy providing you did not travel against the advice of the Foreign, Commonwealth & Development Office or Government.

Customers should be aware that our policies are travel insurance policies and not private medical insurance meaning that there is no cover for any medical expenses incurred in private medical facilities if we have confirmed that medically capable public facilities are available.

Our policies will provide cover for repatriation (bringing you home) that is medically necessary. Our assistance team will liaise with your treating doctor(s) about your treatment plan and if required obtain a ‘fit to fly’ certificate. We also liaise with you and advise on, and put in place, suitable repatriation plans to get you home as soon as it is medically safe to do so in order to achieve your optimal recovery.

We accept all major debit and credit cards except American Express.

Children under 18 must have at least one named adult on the policy. The child is covered providing he or she is travelling with at least one of these adults.

Yes. We encrypt your personal data to ensure no one else can read them. We store personal data in keeping with the Data Protection Act 1988.

We provide a 14 day cooling off period from the date of receipt of your policy documents. If you contact us during this period, you are entitled to a full refund provided you have not travelled or made any claims against the policy. If you are outside of the 14 day cooling off period, please contact us to discuss your options.

If you buy your policy online, your documents will be available immediately to download, save and print. We will also send a copy to the email address you provided. If you buy your policy over the telephone, we will ask for an email address or give you the option to receive your documents in the post. If you have any problems retrieving your documents, please call us.

Winter sports are not covered as standard. You can pay an additional premium to include cover during our quote journey (up to the age of 65).

We have a single activity pack, all of which are covered as standard at no additional premium. View our policy wording for the full list or call us to discuss your requirements.

We offer four cover level with cancellation ranging from £0 (Standard) to £5,000 (Premier Plus) per insured.

We do not need the names of the medication or the dosage, only the condition that the medication is prescribed to treat or prevent.

We will send you a renewal letter in the post to let you know that your annual travel insurance is about to expire. You can then get a new quote either online or over the phone.

If you need to amend your policy because you have noticed a problem or error with your documents, want to amend the name of an insured person, add a new person to the policy, purchase an additional cover option or tell us about a change in your health or medication, please contact us by telephone so we can update our records and arrange to send your amended documentation by post or email.

All adults insured on the policy are covered when travelling together or independently. Children are not covered to travel separately from the insured adult.

We offer single trip policies up to 184 days duration and annual multi-trips cover for 365 days with a maximum duration of 31 days per trip. Available durations may vary depending on age, please see our policy wording to find out more.

We aim to cover mental health conditions from mild depression right through to bipolar disorder or schizophrenia. Our quotes are subject to a medical screening. If you have a complex medical history, you may find it reassuring to arrange your insurance with one of our medically aware call agents.

You need to declare any condition that falls into our medical declaration, even if this is well controlled.

Yes, any change to your health or medication that occurs before your departure date needs to be declared to us so we can review your cover.

We’ll consider cover for people while they are receiving medical treatment including chemotherapy. We base all our quotes on individual circumstances. However, we cannot cover the actual cost of any on-going treatment that you know you will require during the trip, such as dialysis or the cost of chemotherapy treatment itself. When getting a quote answer the medical screening questions as of today.

We can't cover undiagnosed conditions because we're not certain what we are offering cover for.

Our policies cover you for the cost of replacing medication that is lost or stolen up to the limit shown in your policy wording. Simply call our medical assistance team to get help.

The excess payable in the event of a claim will vary depending on the level of cover you’ve selected. Please view our benefits summary or if you’ve already purchased a policy, see the summary of cover in your policy wording.

It may be possible to extend your policy once you are away but only up to the maximum trip duration of 184 days (75 and under) or 92 days (over 75s) for single trips and 31 days for annual multi-trips, providing your insurance has not already expired. We cannot issue a new policy after you've started the trip. If you want extended cover, please call us quoting your policy number so we can look into this for you.

If you are still within the 14-day cooling off period, a full refund will apply subject to no claims on the policy. In the event that your trip is cancelled outside of your policy cooling off period, subject to no claims being made, we may be able to move your insurance to alternative dates/destination. Please contact us to discuss your requirements.