All medical conditions considered with no age limit on Single Trip or Annual Multi-Trip policies. You're OK To Travel
OK To Travel privacy policy for all website visitors
This website is owned and operated by Freedom Insurance Services Limited ("Freedom", "Freedom Insurance", "OK To Travel Insurance", “OK To Travel”, “OKTT”, "our", "we" or "us"). Freedom Insurance Services Limited is the controller of all personal information collected on this website.
Freedom Insurance Services Limited believe strongly in protecting the privacy of all website users ("you", "yours") and this notice explains what data we collect from you through our interactions with you and how we use that data.
Please read this Privacy Policy carefully and ensure that you understand it. If you do not accept and agree with this Privacy Policy, you must stop using our website immediately.
OK To Travel is a trading style of Freedom Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority, reference number 306536. Registered in England number 4399749.
If you would like further information on how we collect, use and store your data, please contact our Data Protection Officer, Roland Gilliam, by email: roland.gilliam@freedominsure.co.uk or in writing: Data Protection Officer, 58 Market Square, St. Neots, Cambridgeshire, PE19 2AA.
We collect data to operate effectively and provide you with the best and fairest service with our products. You would provide some of this data directly, such as when you fill in your details on our system to get a quote. We get some data by recording how you interact with our website, for example, using technologies like cookies.
We also obtain data from third parties. These vary over time but current examples include:
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose to not provide data that is necessary for us to offer you our products or services, you may not be able to obtain our products or use our services.
The data we collect can include the following:
We would later take first and last name, email address, postal address, phone number and similar contact data if you decide to take a policy out with us. This allows us to provide you with policy documentation and is required for the insurance contract you would have with us.
We also collect information that you provide to us and the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations and chat sessions with our representatives may be monitored and recorded.
Freedom Insurance Services Limited uses the data we collect for two basic reasons, described in more detail below:
Providing our Products - We use data to provide and improve the products that we offer and perform essential business operations. This includes operating the products, maintaining and improving the performance of our services, developing new online features and providing customer support. Examples of such uses include the following:
Where we can, we do not use any data where clients might be identified whilst performing the functions listed above.
Communications - We use data we collect to communicate with you and to personalise our communications with you. For example, we confirm any quote given or policy purchased with correspondence confirming the quote or policy details, this correspondence will include your contact details as well as any provided health data.
Additionally, you can be provided an optional link to provide us with feedback and as a policyholder, we can add you to our marketing list so that we can provide you with communications about our product and services where you have a legitimate interest. You will be given the opportunity to opt-out in all marketing communications.
If, at any time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.
Substantial Public interest - The Data Protection Bill lists insurance as being a valid reason to process sensitive data under the definition of a substantial public interest.
SHARING OF PERSONAL INFORMATION
We share your personal and health data with our insurer as necessary to provide any product you have requested or authorised, and to complete any transaction that occurs as a result. We share data with third party companies and service providers when required by law or to respond to legal processes, to protect our customers, to maintain the security of your data and our products.
Data outside of the EU - There are some situations where data collected by us would need to be sent outside of the EU, such as in the following examples:
If you are abroad outside the EU and need medical assistance, we may be required to provide the local medical assistance office with your data to help this process. This communication would be sent securely.
Our underwriters and developers may store data on servers located outside of the EU.
All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for performing that function and not for any other purpose.
In all cases, any use of your personal information by Freedom will comply with this privacy policy.
Whilst we make every effort only to tie-in with reputable companies who have a similar high regard for your privacy, you should make sure you are aware of what their privacy policies say, as we are not responsible for the policies and practices of other companies.
If, in the future, a third party acquires Freedom or its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.
You can find more information about our use of cookies on our cookies policy page: https://www.oktotravelinsurance.co.uk/help-centre/cookies
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website, to track the pages you looked at while visiting our website and therefore to improve our service to you. Cookies may also be used to compile aggregate personal information about the areas of our website which are visited most frequently. This aggregate personal information can be used to enhance the content of our website and make your use of it easier.
If you wish to reject our cookie, you may configure your browser to do so. However, if you do so, you may not be able to use certain features on our website. You have a variety of tools to control cookies, including browser controls to block and delete cookies.
How to manage cookies:
All browser technologies enable you to manage the cookies in the cookie folder of your browser. There are a couple of approaches you can take:
You can find further information about how to manage your browsers and cookies from your particular browser manufacturers. These are the most popular:
We separate the cookie we use on our site into several groups, as described below.
Strictly Necessary - Strictly Necessary cookies let you move around the website and use essential features located in secure areas of the website, such as the payment platform, saved quotes and access to your policy documentation.
We use Strictly Necessary cookies to:
Strictly Necessary cookies will NOT be used to:
Gather information that could be used to advertise products or services to you
Remember your preferences or username beyond your current visit.
Here is a list of the cookies we have defined as 'strictly necessary'
Cookie Host
ASP.NET_SessionId www.oktotravelinsurance.co.uk
Performance - Performance cookies collect information about how you use this website. These cookies do not collect any information that could identify you. We use Google Analytics to anonymously track:
The information collected is only used to help us improve how our website works and understand what interests our visitors.
Performance cookies will NOT be used to:
Gather information that could be used to advertise products or services to you on other websites
Remember your preferences or username beyond your current visit
Target adverts to you on any other website
In some cases, some of these cookies are managed for us by third parties but we do not allow them to use the cookies for any purpose other than those listed above.
Cookie Host
__utma Google
__utmz Google
Functionality - Functionality cookies allow our website to remember choices you make, such as your user name and provide enhanced, more personal features. These cookies are used to remember changes you have made, like re-setting your account password. These cookies cannot track browsing activity on other websites.
We use ‘Functionality’ cookies to:
Functionally cookies will Not be used to:
Target you with adverts on other websites
Some of these cookies are managed for us by third parties – where this is the case we do not allow the third party to use cookies for any purpose other than those listed above.
Targeting - Targeting cookies are linked to services provided by third parties such as 'like' and 'share' buttons. The third party provides these services in return for recognising that you have visited our website.
We use ‘Targeting’ cookies to:
You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties and you may alternatively use the third parties’ own tools to prevent these cookies.
The internet is not a secure medium and Freedom cannot absolutely guarantee the security of your personal information provided over the internet. However, we have put in place various security measures as set out below.
The OK To Travel website and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The website uses the latest technology with full backups. We also keep your personal information confidential. All outgoing and incoming emails are scanned for viruses.
Data Retention - We also keep your personal information confidential. If you decide to take a policy out with us, your details will be kept on our system for 6 years for the purposes of administration, claims and complaints handling.
Any emails you send us will be kept only for as long as they are needed. Specific text from your emails may be added to your record which means they will then be kept in that form for 6 years/1 year as appropriate.
If you decide to contact us via telephone, the calls are automatically recorded for compliance and legal reasons, they are held for 6 years. Any chats via Click 4 Assistance will be kept for 6 years.
For internet based advertising, we retain your data until you decide to opt out, at which point you will be deleted from our marketing list. All our marketing material will provide a link and option to opt out of further marketing.
Client feedback given via Feefo on our website will be kept forever. Feefo does not allow reviews to be deleted or altered as it prides itself on the honest picture its reviews provide.
YOUR RIGHTS
We draw your attention to the fact that as a data subject, you have the following rights under the General Data Protection Regulation (GDPR), which this policy and our use of personal data have been designed to uphold:
If you have any cause of complaint about our use of your personal data, please contact us using the methods listed under the INFORMATION ABOUT US section of this policy and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office.
Telephone: 0303 123 1113
Online Form: https://ico.org.uk/concerns/
We keep our privacy policy under constant review and we will update this web page routinely, we suggest you check this page periodically.
Our website does contain links to other websites. This privacy policy only applies to our website so if you are directed to another website, you should familiarise yourself with their website privacy policy.
If you have any questions, concerns, comments or complaints about this privacy policy and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any purpose or purposes, then please contact us via the details below:
Write to Us:
OK To Travel
58 Market Square
St Neots
Cambridgeshire
PE19 2AA
Email: services@oktotravelinsurance.co.uk
Telephone: 01223 446 920