Following the news that Monarch Airlines have gone into administration tifgroup would like to clarify what is available to policyholders.
If your trip was booked through a package holiday you should contact them to arrange a full refund, with customers already on holiday being able to return home following confirmation from the Administrators that they will honour the return trips at no extra cost and they will not need to return home early.
Monarch Airlines was part of the Civil Aviation Authority (CAA) ATOL scheme, so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip.
Any customers already abroad should be able to use the scheduled airline tickets included as part of their booking to return to the UK.
If you have booked a flight only with Monarch Airlines and have done so using your credit card, please contact your card provider to see if a refund is available.
People who have a Monarch package holiday, or flight only, please do not travel to the airport as Monarch are no longer flying. Those who have a Monarch flight booked via their tour operator should contact their tour operator in the first instance.
Cancellation or curtailment is something which is not normally covered when it is due to Scheduled airline failure, unless specific cover has been purchased. Please refer to your policy wording.
In the event that you have specific questions not answered by this directive, please feel free to email tifgroup at firstname.lastname@example.org and we will endeavour to offer an answer.
For further information for customers of Monarch see https://monarch.caa.co.uk/
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