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About Us

About OK To Travel, our service and our insurer

The Company


Welcome to OK To Travel, a provider of specialist travel insurance for travellers with pre-existing medical conditions. Incorporated in 2011 as an Appointed Representative of Freedom Insurance Services Ltd, who themselves were formed in 2002, we’ve insured thousands of travellers with pre-existing medical conditions. We consider any type of medical condition up to a high level of severity with single trip, cruise and annual multi-trip cover available for frequent travellers.


OK To Travel Ltd is registered in England number 7853619, Financial Conduct Authority (FCA) number 570432. OK To Travel Ltd is an Appointed Representative of Freedom Insurance Services Ltd, registered in England number 4399749 and authorised and regulated by the FCA number 306536.


Our Service


Our policies are available online at and via our in-house UK based call centre. We pride ourselves on taking the hassle out of arranging cover in one short telephone call or visit to the website. The OK To Travel team are very experienced in dealing with travellers with medical conditions and are trained to handle calls in the utmost confidentiality with empathy and friendliness as well as professional proficiency.


We’re very proud that we are able to offer full medical cover to lots of travellers who could not obtain this elsewhere due to their age or medical history. Many travellers would not feel safe travelling abroad without our insurance protection to call on if something goes wrong. We don’t believe in restricting travel due to age and devised our OK To Travel scheme with no age restrictions on annual multi-trip policies and single trip cover for up to 3 months.


Our friendly customer service representatives are available to help offer quotations over the telephone from our call centre based in St. Neots, Cambridgeshire. Our operators do not work based on commission and therefore our clients all receive the same high level of customer service and do not experience pushy sales talk. We pride ourselves on our ability to offer cover where other companies can’t and our reputation within the insurance industry.


Our Insurer


We are currently undergoing some important product changes. This information will be updated shortly.

Our award winning customer service


We use an independent customer review system, called Feefo. All Feefo reviews are gathered anonymously from genuine customers. Testament to our top-grade customer service, we’ve received numerous Platinum Trusted Service Awards from Feefo, and we’re proud to have helped thousands secure the cover they need when travelling abroad. Our customers can travel confidently, knowing they’re covered by our policies, designed to respond to medical emergencies abroad.


Read our reviews


"A really welcome discovery of a good helpful insurer"


Clear questions about medical conditions with a sensible offer of one trip insurance for Europe. Reasonable price having been refused by another major UK provider. Immediate and complete transfer by email of all paperwork that was well presented and clear.




"Excellent service for the elderly"


Very happy that I was able to take out a travel insurance policy at my age (95). Many price options proposed for which I was grateful.




"Excellent company, excellent service, excellent price!"


I was very pleased with the overall process and the price. I am a repeat customer and will continue to be so, I will recommend your company to anyone who seeks my advice.




"Quick, easy, competitive"


Easy to understand, very helpful and knowledgeable. Quick to sort out. We’ve used OK To Travel a few times and will no doubt continue to in future. Competitive price.